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FAQs

  • When does shipping close for orders?

    Please note these important dates regarding purchasing your items:

    Orders requiring shipping normally close 5 business days prior to ceremonies starting.

    Pick Up orders normally close 3 business days prior to ceremonies starting.

    Hire orders can be purchased up to 12 hours before you would like to receive your hire items. We recommend ordering your items early to make sure we have them in stock!

    Unfortunately we are unable to guarantee that any items purchased after the above-mentioned dates will arrive in time for the next graduation ceremony dates.
  • On the day of your ceremony

    How long do I get to keep my graduation ceremony hire regalia for?

    You get to keep your hire items for up to 48 hours! This allows extra time to take graduation photos and to receive your hire items in a much more relaxed time frame. At your hire booking, one of our gowning staff will book in a hire return time at a time that suits you within 48 hours after your hire collection.

    Where do I pick up and return my gown?

    Hires and returns are all conducted at our gowning space at the Kelvin Grove campus. If you are attending a QUT Graduation, please make a booking through the hire section on our website, selecting one of the "QUT Graduation" hire items. This will prompt you to fill in your details and make a booking to collect your hire items at any of the available times listed. At your appointment, you will be measured by our robing staff and supplied with the appropriate regalia.

    What time should I arrive for my ceremony?

    Please refer to the information provided by QUT.

    What should I wear to my graduation ceremony?

    QUT graduates wear black Cambridge style academic regalia. Gowns are open at the front. Graduates are reminded that this is a formal occasion. The goal is a formal, neat and tidy appearance.

    Do I need to bring my hire confirmation email on the day?

    For a smooth hiring process on the day, please bring along your email confirmation for the appointment and the email reciept you were sent upon booking your hire for one of our gowning assistants to verify at your hire collection.

    If you can't find your receipt in your emails, first check your junk inbox. Still can't find it? Contact us here.

    Do I get to keep my mortarboard?

    Yes! Your mortarboard is yours to keep as a memento of your special day.

  • My item doesn't fit or is incorrect?

    Please contact us here to organise a refund or exchange. Please note that the items must be unworn and returned within 30 days of purchase.

  • Can I get my hired gown prior to the day of the graduation ceremony?

    Yes! As we hire out the academic regalia for 48 hours, you can collect your academic regalia the day before your ceremony if you wish.

    If you want to hire a gown outside of the graduation period, please contact us to make an arrangement.

  • Can I extend my gown hire and keep it for a few days after the graduation?

    No, you must return your graduation gown hire within the 48 hour time frame, commencing from when you recieve your hire items. Consider purchasing academic dress from the QUT Guild if you need to use it for an extended period of time.

  • Do I get a refund once I have returned my hired gown?

    Unfortunately no. Your gown hire fee pays for staffing costs and costs to maintain the gowns. Any profits made from the sale of your gown hire goes back to QUT Guild to support our services such as Academic Advocacy, Food Bank and legal services. So in effect you're helping out your future students. Good on you!

  • What colour hood do I wear?

    Please note QUT is no longer using faculty specific colours. Effective now, all QUT hoods are in the QUT Blue. If you chose to bring along your own regalia, please ensure that it correctly reflects the new QUT Blue and level of qualification. If your regalia differs you will be required to purchase or pay for hire of our stock for your ceremony.

  • What length should the gown be?

    Gown style should be reflective of your level of qualification and fall to the length of Mid-calf (half way between your knee and your ankle).

  • On which side of my mortarboard should the tassel fall?

    Before you cross the stage you are graduand, therefore your tassel is on the right. This also serves the practical purpose of not having the tassel in your face when you are photographed from the audience. After you have walked to the centre of the stage, received your parchment and walk off the stage, you become a graduate and are entitled to wear your tassel on the left. All portrait photography should be done with the tassel on the left hand side.

  • I can no longer attend, can I get a refund?

    Firstly, check if you meet our refunds policy. If you do, contact us to organise your refund.

  • When does gown hire registration close for my ceremony?

    If you are hiring for your ceremony, you can purchase your hire up to 12 hours before you would like to receive your hire items.

    If you are looking at purchasing your items to keep, see the important dates below: Please note these important dates regarding purchasing your items:

    Orders requiring shipping close 9am Tuesday 3rd December 2024.

    Pick Up orders close - 9am Thursday 5th December 2024

  • I have a bachelors gown, can I wear this when I graduate from masters?

    Unfortunately no, bachelors gowns and masters gowns are different styles. Bachelors gowns have a shorter sleeve length than a masters gown.

  • I am a graduating with a Doctor of Philosophy or Professional Doctorate. Do I have to hire my own gown?

    Students graduating with a Doctor of Philosophy or Professional Doctorate will be provided with complimentary academic dress on the day of their ceremony. Please email askqut@qut.edu.au with the subject ‘Request for Doctoral Graduation Gown ’ to arrange.